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Refund & Cancellation Policy
Effective Date: 02/01/2026
GradFord provides digital, one-time purchase services that grant time-limited access to premium features. Please read this policy carefully before making a purchase.
1. Eligibility for Refunds
Refunds are allowed only if all of the following conditions are met:
- The refund request is made within 48 hours of purchase
- No paid features have been used, including but not limited to:
- Essay brainstorms
- Essay reviews
- Activity recommendations
- Premium-only tools or analyses
If any paid feature is used, the service is considered consumed and the purchase becomes non-refundable.
2. Non-Refundable Cases
Refunds are not provided for:
- Partial usage of services
- Change of mind after using any paid feature
- Failure to achieve desired outcomes (e.g. admissions results)
- Violations of GradFord's Terms of Use
- Refund requests made after the 48-hour window
3. How to Request a Refund
To request a refund, contact us at:
Please include:
- Account email address
- Date of purchase
- Reason for the refund request
4. Refund Processing
- Approved refunds are processed to the original payment method
- Processing time: 5–7 business days
- Actual credit time may vary depending on your bank or payment provider
5. No Recurring Billing
GradFord does not currently offer recurring subscriptions. All purchases are one-time payments that grant access for a fixed duration or usage limit, as described at the time of purchase.